FAQ

How do I search for an item?

You may search the database in a variety of ways. Categories and sub-categories in the navigation box to the top-left organize all products. You may search by brand name, description, item ID number or Country name using the search box. Simply type your search criteria and click “Search.” Or you may search by country using the drop down menu located on the upper left part of the page.

 

I have all my items numbers, is there a faster way to order?

Type in the ‘Search’ box on the upper right of each page to order items by their catalog number.

 

How and where do I specify the quantity of each item I've added to my basket?

We recommend that you add all the items you would like to purchase to your cart then click on the Edit Cart button, you can then change the quantity of each item and update your cart. You always return to shopping by using the Products tab on the top of every page.

 

How long will items stay in my cart?

Items will be held in your cart for 3 days.

 

How do I make changes to my billing information?

Billing information (E-mail address, street address, and telephone number) may be easily edited through the checkout process. Please check and verify your billing information each time you check out.

 

How do I track my package once it has shipped.
Our store web site does not offer order tracking. You will receive an email from FedEx when your order ships with the tracking number which you can use to track the progress of your package.  Should you not receive the tracking info email please call us and we will happily track your package.   Most orders are shipped via FedEx Ground Home Delivery.  
How are returns handled?

Returns must be arranged by phone with a member of our Customer Service Team. A Return Authorization number will be issued to you. Your purchase will be credited upon arrival to our facility. Product returned without a “RA” number will not be credited.

 

What are your Site Requirements?

All browsers are adequate for browsing the Peters Gourmet Market site.

 

Where do I add special notes (IE: Cheese cuts, delivery instructions, birth tile information, gift card messages, etc.)?

Special Instructions may be added to your order in the ‘Order Comments’ field of your shopping cart.

 

Can I send gifts?

We can ship gift purchases anywhere in the U.S. Simply select items and add them to your cart, proceed to checkout and fill out all necessary information. Please verify that recipient shipping info is entered correctly. You may add a card message to the Order Comments field in your Shopping Basket. Gift orders do not include wrapping.

 

Will I be charged sales tax?

6% sales tax will be added to non-food items shipped to locations in Michigan.

 

Can I order gift certificates?

Yes you can order gift cards to be sent to yourself or as a gift.  You can follow this link to the gift cards or search for “gift cards” on the store site.  We offer gift cards of $10,$25,$50 and $100.  If  you would like to order a gift card with a different value than amounts listed please call our customer service.

 

What are my payment options?

Phone, fax, and online orders may be paid with your Visa, MasterCard, Discover or American Express. In addition to bank cards, mailed orders may be paid by personal checks or money orders. There is no guarantee that the merchandise you have selected will be available by the time your order arrives to us. In this event, we will contact you for substitutions or hold a credit on your account to be applied to subsequent orders.

 

How do I go about canceling or updating an order?

Please contact the Customer Service Department by phone at 1-800-826-6841. Have your Internet confirmation number ready.

 

What are you business hours at your Retail Store?

Our Retail Location Business Hours Are: Mon – Sat 10:00 am – 8:00 pm.

How do I get to your retail store?

In September 2013 we moved our retail store to 4499 Ivanrest Grandville MI 49418. The store is in a strip mall on the west side of Ivanrest just south of Rivertown Parkway.

 

What is the last day I can order and still receive my order before Christmans 2015?

Order must be placed by 5 PM EST Wednesday December 16th to assure delivery before Christmas via stardard shipping options.

 

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